We are dedicated to providing durable equipment that helps your business thrive. Please review our policy for returns and equipment maintenance.
- Return Eligibility: Due to the nature of large-scale equipment, returns are only accepted within 5 days of delivery if the product is defective or damaged upon arrival. Items must be in their original packaging.
- Damaged Items: Please inspect your equipment immediately upon delivery. Any damage must be reported within 24 hours with photographic or video evidence. We will facilitate a replacement or a technician visit.
- Warranty: Many of our products come with a manufacturer’s warranty. Please retain your invoice as proof of purchase for any warranty claims.
- Refunds: Approved refunds for returned items will be processed within 15-20 working days via your original payment method.
- Non-Returnable Items: Items that have been installed, used, or customized specifically for your salon setup cannot be returned unless they are found to be faulty.